Policies & Procedures

Deposits and Cancellations

Dog Walking visits – If any dog walking visit is canceled by 8 a.m. the morning of the walk, there is no charge; if canceled after 8 a.m., there is a full visit charge.
Pet Sitting visits – A 50% deposit is required for services more than $300. If any pet sitting visit is canceled 48 hours or more before service starts, the deposit goes to credit; if any pet sitting visit is canceled less than 48 hours before service starts, the deposit, and any payments made, are non-refundable. If no deposit or payment has been made, you will be billed for the visits.
Overnight visits – A 50% deposit is required to reserve dates. If canceled 72 hours or more before service starts, the deposit goes to credit; if canceled less than 72 hours before the service starts, the deposit is non-refundable.

Holiday visits – A 50% deposit is required to reserve dates. If canceled 7 or more days before the service starts, the deposit goes to credit; if canceled less than 7 days before the service starts, the deposit is non-refundable.

*We have 9 days we consider a “holiday” – New Year’s Eve, New Year’s Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Time of cancellation is calculated from the first visit back.
Cancellation times and policies are the same whether there is a deposit made or not.
We do not issue refunds. Deposits that are credited to your account never expire.

Miscellaneous

Visitors – Please notify us if there will be anyone else entering your house while you are away. This includes family, friends, neighbors, workers, house cleaners, etc. We will “share pet care duties” with your friend, family member, or another sitter. Please be aware that if this is the agreement, our liability insurance may not cover issues with your home, keys or pets.

Copper's Club Pet Sitting will not be liable for any damages caused by the acts of others in clients’ homes.

Driveways/Walkways – Please consider your pet sitter’s safety by removing any snow, ice, and debris from all walkways and driveways before you leave on your trip. If you are away, please have someone who can plow and shovel your driveway and walkways if bad weather is predicted. Our insurance policy does NOT cover any personal injuries that occur on your property.

Heat/Inclement Weather – Our #1 goal is to keep your pets safe and comfortable while in our care. If it is extremely hot/cold outside, visits and routines will be modified to achieve this. We are aware that certain dog breeds don’t do well in hot temperatures, and they will be strictly limited to the outdoors during bathroom breaks. The same is true for extremely cold/snowy/icy days for all pets.
In case of snow, ice, etc., we will do our absolute best to make every scheduled visit on time. We will plan by leaving extra food, water, etc. for all pets before bad weather hits. An email will be sent to you before you leave on your trip if bad weather is predicted while you are gone. It will ask you to speak with your emergency contacts to make sure they are available if needed. We may have to call on them to help if the roads are bad. It’s also a good idea to speak with neighbors close by and leave them a key for emergency use.